Creacion de una empresa de insumos medicos. – 10 Parte –

6.6 MECANISMO DE CONTROL

6.6.1 CONTROLES PREVENTIVOS

Como controles preventivos se establecerán la continua capacitación del personal en relación a las actividades que tengan asignadas, se elaborará un manual operativo y se entregará un ejemplar a cada empleado, esta guía servirá de orientación.

6.6.2 CONTROLES CORRECTIVOS

Se establecerán los siguientes controles correctivos:

Capacitación específica, se establecerá este control en el caso de que un empleado este realizando actividades contrarias a la política de calidad de la empresa y de la normativa legal de obligado cumplimiento por la organización.´

Reunión con el gerente comercial, para informar al empleado de las actuaciones que ha de mejorar.

Desvinculación de la empresa, esta medida se adoptará como último recurso, siempre y cuando los demás controles no hayan sido eficaces.

6.7 DEFICIÓN DE ESTRUCTURA ADMINISTRATIVA

Los socios son la Autoridad Máxima de UIN S.A, toman las decisiones más importantes de la empresa, el Gerente como cabeza visible tiene a su cargo todo el personal.

Dentro de la estructura básica, existe un área comercial encargada del desempeño del resultado de las ventas y asesoría. En el Taller de Ensamble y Mantenimiento se encuentra el personal soporte de Servicios Generales y Servicios de apoyo.

6.8 GESTIÓN HUMANA

6.8.1 DESCRIPCIÓN DE CARGOS

MACROPROCESOS

PROCESOS

CARGOS

GESTIÓN GERENCIAL

Planeación estratégica

Gerente

Establecer estrategias de mercado
Gestionar contactos estratégicos
Realizar revisión a políticas de pago y proveedores
Toma de decisiones de la empresa en el área financiera
Desarrollar campañas publicitarias
Manejo de los documentos  contables, financieros y legales
Vinculación y dirección del personal
Establece contacto directo con la entidades financiera
Manejo de asuntos legales

ASESORÍA COMERCIAL Y VENTAS

Contactar al cliente

Asesor Comercial

Asesorar frente a un producto o un servicio
Realizar el pedido al proveedor
Programar visitas de revisión predictivo y/o preventiva
Manejo de información confidencial
Controlar y revisión del inventario
Mantener actualizada la base de cliente

ASISTENCIA TÉCNICA Y DE MANTENIMIENTO

Realizar mantenimientos Predictivos y/o preventivos

Técnicos

Realizar reparaciones
Realizar actualizaciones
Ensamble de PC
Instalación de repuestos

RECEPCIÒN

Atención de llamadas de entrada y salida

Recepción

Realizar mantenimiento y control al archivo
Controlar y realizar el pedido de papelería
Control de agenda del personal
Mantener el orden en la oficina
Atención al público

 

 

Cargo

Número de empleados

Sueldo con impuestos incluidos

Total

Gerente

1

3.500.000

3.500.000

Asesores Comerciales

3

1.600.000

4.800.000

Técnicos

5

1.200.000

6.000.000

Secretaria

2

1.000.000

2.000.000

 

6.8.2 CONTRATACIÓN DE PERSONAL

 

La contratación de personal se ajustará a los principios de igualdad y contratación por competencias. Se realizarán las siguientes fases.

Captación de hojas de vidas: para ello se utilizaran anuncios en periódicos locales y páginas web especializadas en empleo.

Preselección de candidatos: se seleccionaran según la idoneidad de su hoja de vida en relación al cargo ofertado.

Entrevista personal con el gerente: en la entrevista se detectará la idoneidad del candidato con respecto al cargo ofertado.

6.8.3 Plan de formación y capacitación

Cada seis meses se revisan los perfiles por medio de entrevistas individuales con el Gerente y se determina que programas de capacitación se deben desarrollar para cubrir las brechas entre el estado actual e ideal.  En este estudio se tienen en cuenta todas aquellas capacitaciones para el desarrollo de competencias del ser, el saber y el hacer.

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